FAQs : About Office

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Q: How do I get the Office 2016 applications if I’m already an Office 365 subscriber?

A: As an Office 365 subscriber, you’ll always have access to the latest Office features, services and applications.

On a Windows PC, if you have an older version of Office installed, your Office applications will be kept up to date automatically. If you’d like to verify you’re up to date, check your Office version number and manually update Office if necessary.

  1. Open any Office application, like Word or Excel.
  2. Click File > Account.
  3. Under Product Information, click Update Options > Update Now.

Note: If you don’t see Update Now, click Enable Updates to turn on automatic updates. After that, click Update Options > Update Now. You can also visit www.office.com/myaccount to download and install Office 2016. Note you cannot have both Office 2013 and Office 2016 installed on the same PC at the same time.

On a Mac, you can install Office 2016 for Mac by visiting www.office.com/myaccount.

Q: What is the difference between Office 365 and Office 2016 suites?

A: Office 365 Home, Personal and University plans include the complete suite of Office applications, plus other services that are enabled over the Internet, including extra OneDrive cloud storage and Skype minutes for calling landlines and mobile phones. With Office 365 you get the full, installed Office experience on PCs, Macs, tablets (including Windows, iPad, and Android) and smartphones. Office 365 plans are available as monthly or annual subscriptions. With Office 365, upgrades are always included with your subscription.

Office 2016 suites, including Office Home & Student and Office Home & Business, include applications such as Word, Excel, PowerPoint, and OneNote; they are available as a one-time purchase for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.

Q: How do I know if my computer can run Office?

A: Both Office 365 and Office 2016 supports PCs running Windows 7 or later, and Macs running Mac OS X 10.10. For more information, including requirements for tablets and smartphones, view full system requirements.

Q: On how many devices can I install Office?

  • Office 365 Personal: 1 PC or Mac + 1 tablet + 1 smartphone
  • Office 365 Home: 5 PCs or Macs + 5 tablets + 5 smartphones
  • Office 365 University: 2 PCs, Macs or tablets + 2 smartphones
  • Office Home & Student 2016, Office Home & Business 2016, Office Professional 2016: 1 PC
  • Office Home & Student 2016 for Mac, Office Home & Business 2016 for Mac: 1 Mac

Q: Is Internet access required for Office?

A: Internet access is required to install and activate Office 2016; however, you do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because they are fully installed on your computer.

For Office 365 subscriptions, Internet access is required to manage your subscription account, for example to install Office on other devices or to change billing options. Internet access is also required to access documents stored on OneDrive. You should also connect to the Internet regularly to keep your version of Office up to date and get automatic upgrades. If you do not connect to the Internet at least every 39 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but you won’t be able to edit documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet.

Q: Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?

A: Yes. People who use Office 2007, Office 2010, Office 2013, Office 2016, or Office 365 can open documents created using the latest release of Office applications without any additional action. People using earlier versions of Office may need to download and install a compatibility pack.

Q: Do I keep control of my documents with an Office 365 subscription?

A: Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

Q: What happens when my Office 365 subscription ends? How can I continue to work with my documents?

A: If you cancel your subscription or choose to let your subscription expire, the Office software applications enter read-only mode, which means that you can view or print documents, but you can’t create new documents or edit existing documents.

To return to full Office functionality, you can purchase a new version of Office by visiting www.microsoftstore.com. You could also return to full functionality using an older version of Office, or you can use Office Online for free for basic editing.

Q: I bought a computer from Microsoft Store that came with 1 year of Office 365. How do I activate it?

A: Activate your Office 365 subscription by following these steps:

  1. On the Start Screen, click the Office tile and select “Activate”.
  2. Sign in with your Microsoft account.
  3. Follow the onscreen instructions to install Office.

Q: What is a Microsoft account and why do I need it to buy Office?

A: Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail, OneDrive, Windows Phone, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account. As part of signing up for a trial or purchasing Office online at Microsoft Store, you will be prompted to sign in with a Microsoft account. You’ll use that same account to install and manage your Office software, or to use some subscription benefits, including OneDrive cloud storage and Skype world minutes.

Q: Which applications are available for each device and platform?

Application availability and features vary by platform and device.

Windows PC: Office 2016 versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. Windows 7 or later required.

Mac: Office 2016 versions of Word, Excel, PowerPoint, and Outlook. Office 2016 for Mac requires Mac OS X 10.10 or later. Office for Mac 2011 requires Mac OS X 10.6 or later.

Windows tablet: Office 2016 applications (Word 2016, Excel 2016, PowerPoint 2016, OneNote 2016, Outlook 2016, Publisher 2016, and Access 2016) require Windows 7 or higher. Office Mobile apps (Word Mobile, Excel Mobile, PowerPoint Mobile, and OneNote) require Windows 10.

iPad and iPhone (iOS): Office for iPad and iPhone (Word, Excel, PowerPoint) requires iOS 7.0 or later.

Android tablets and phones: Office for Android (Word, Excel, PowerPoint) can be installed on tablets and phones running Android KitKat 4.4 or later and have an ARM-based or Intel x86 processor.

Q: Will Office be identical on a PC, a Mac, and a mobile device?

A: No. Office applications are tailored to work best on each platform and device, and application availability and features vary by platform and device. For more information, visit www.office.com/information.

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