FAQs : Download and Install Office

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Q: How do I install Office?

A: You will take different steps to install Office depending on which version of Office you purchased.

If you have purchased Office 365 Home, Personal or University, follow these steps to install Office:

  1. Go to www.office.com/myaccount from the PC or Mac on which you want to install Office, and sign in with the Microsoft account that you used to purchase your subscription.
  2. Click Install.
  3. Follow the onscreen instructions to install Office. Please do not go offline or restart your computer while Office is installing.

Notes:

  • Windows 7 and later or Mac OS X 10.10, an Internet connection, and available installs are required. If you don’t have any installs left, you can deactivate one.
  • You do not need a product key to install Office 365 Home, Personal or University. You will need to use your Microsoft Account.
  • Your Office 365 subscription was automatically activated upon purchase.
  • Current Office versions included in Office 365 are Office 2016 for Windows and Office 2016 for Mac OS X 10.10.

If you purchased Office Home & Student 2016, Office Home & Business 2016, Office Professional 2016, Office Home & Student 2016 for Mac or Office Home & Business 2016 for Mac:

  1. Sign in to the Microsoft Store with your Microsoft account. Once logged in, you will be on your Microsoft Store online account page.
  2. You will see the Office product you purchased. Click the “Install/Manage” button.
  3. Follow the onscreen instructions to install Office. Please do not go offline or restart your computer while Office is installing.

Note: An Internet connection is required for installation and activation. You will not need to enter your product key. Office will be automatically activated when you click Install/Manage.

Q: How do I get additional help with Office install?

A: If you need help with downloading, installing, or activating Office, contact us. We’ll provide free support to help get you up and running.

For more information, visit Office Frequently Asked Questions or Office system requirements.
If you run into problems installing Office, visit download, install and setup Office.

Q: If I have an Office 365 subscription, how do I install Office on additional devices?

A: Visit www.office.com/myaccount from the PC or Mac on which you want to install Office, sign in with the Microsoft account that you used to purchase the subscription, and then follow the onscreen instructions to install Office on another device.

If you have already installed Office on the maximum number of PCs, Macs, or tablets and want to use Office on a different device, you can deactivate a device by visiting www.office.com/myaccount, after which you can install Office on a new device. The copy of Office on the device you deactivated will revert to read-only mode, which means documents can be viewed but not edited. You will not lose any documents that are saved locally on the original device.

Q: Can I install Office on my Mac?

A: Yes. If you have an active Office 365 Home, Personal or University subscription, and Mac OS X 10.10, you can install Office 2016 for Mac. If you have an older version of Mac OS X, you will still be able to install Office for Mac 2011 for a limited period of time. Office applications available for Mac are Word, Excel, PowerPoint, OneNote, and Outlook. Publisher and Access applications are not available for Mac. Go to www.office.com/myaccount to install Office.

Q: I received a product key with my Microsoft Store online order. Do I need it to activate my Office product?

A: If you purchased from www.microsoftstore.com, in most cases you won’t need a product key to activate, install or reinstall Office.

If you purchased Office as a download:

  • For Office 365 Home, Personal or University subscription, go to www.office.com/myaccount to install Office. You will not need a product key to install Office.
  • For Office Home & Student, Office Home & Business or Office Professional, sign in to your Microsoft Store account page associated with your order to install Office. You will not need a product key to install Office.

If you purchased Office as a physical key card:

  • Both Office 365 and Office 2016 will come with a 25-digit alphanumeric code that will need to be used to redeem and activate your product.

Q: How long does it take to download and install Office?

A: All versions of the new Office for Windows PCs use a streaming technology that lets you begin to use Office applications before installation is complete. The actual download speed of Office depends on the speed of your Internet connection. A broadband Internet connection is recommended for the best download experience.

Q: Should I install the 32-bit or 64-bit version of Office?

A: The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office, because it is more compatible with the applications and add-ins that work with Office. If you do want to install the 64-bit version of Office, visit www.office.com/myaccount and follow the onscreen instructions. It is not possible to install both the 64-bit version and 32-bit versions of Office on the same computer.

Q: How do I uninstall Office?

A: To uninstall Office, first visit your www.office.com/myaccount and follow the onscreen instructions to deactivate Office. Deactivating Office leaves the Office applications on your PC in read-only mode, which means that you can view documents but can’t edit or save them, and you can’t create new documents. To remove Office entirely, go to your PC’s Control Panel and uninstall Office. For Mac, iPad, and Android tablets, follow the instructions on that device to uninstall an application.

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