FAQs : Office 365 Home and Personal

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Q: What’s the difference between Office 365 Home and Office 365 Personal?

A: Office 365 Personal is for people who want Office on 1 PC or Mac, 1 tablet, and 1 smartphone. With Office 365 Home, you can share your subscription with up to four members of your household. Each household member can then use any of your available installs on their PCs, Macs, tablets, and smartphones. They’ll also each get an additional 1TB of OneDrive cloud storage, and 60 Skype calling minutes per month.

Q: How do I share my Office 365 Home subscription benefits with members of my household?

A: If you have an active Office 365 Home subscription, you can share it with up to four members of your household. Each household member you share your subscription with can use any of your available installs on their PCs, Macs, iPads, Android tablets, Windows tablets, iPhones, or Android phones, get an additional 1TB of OneDrive storage, receive 60 Skype minutes per month, and manage their own installs from www.office.com/myaccount.

To add someone to your subscription, visit www.office.com/myaccount and follow the onscreen instructions to add a user. Each person you add will receive an email with the steps they need to follow. Once they have accepted and completed the steps, their information, including the installs they are using, will appear on your My Account page. You can stop sharing your subscription with someone or remove a device they are using at www.office.com/myaccount.

Q: How much OneDrive storage comes with Office 365?

A: Office 365 subscriptions include an additional 1TB of OneDrive cloud storage. This additional storage is applied to any existing OneDrive storage you already have associated with the Microsoft account used to setup your Office 365 subscription.

With Office 365 Home, you can share your subscription benefits with up to four members of your household, and each member who is added to the existing subscription also receives an additional 1TB OneDrive storage. Learn more.

Q: How many Skype minutes come with Office 365?

A: Each active Office 365 Home, Personal and University subscription gets 60 minutes of Skype minutes per month, and this allowance resets each month. Office 365 Home subscribers can share a subscription with up to four members of their household, and each person will get 60 Skype minutes per month. Learn more.

Q: How do I manage my Office 365 subscription, including payment information and installations?

A: To manage your billing information, install or remove Office from additional PCs or Macs, and manage your installations of Office on other devices at any time, visit www.office.com/myaccount.

Q: When does my Office 365 subscription start?

A: When you buy an auto-renewing Office 365 subscription from www.microsoftstore.com, your subscription starts when you complete your purchase. If you buy from another retailer or reseller, your subscription starts when you activate your subscription.

Q: How do I find out how much time I have left on my current subscription?

A: Sign in to www.office.com/myaccount and you’ll be able to see how much time you have left on your subscription.

Q: What if I want to subscribe to a different version of Office 365 than the one I already have?

A: You can only have one active subscription at a time, so you’d have to buy a new one. Any time you may have left on your existing subscription will be added to your new one. For instance, if you have two months left on your current subscription to Office 365 Home, which allows installations on up to 5 PCs or Macs plus 5 tablets or smartphones, and you buy a new one-year subscription to Office 365 Personal, which allows installation on only one PC or Mac and one tablet or smartphone, then you will immediately have to deactivate any additional installations beyond the one that your new license entitles you to, and your new yearly subscription to Office 365 Personal will run for 14 months.

Q: What if I don’t want to deactivate additional installations when I change my subscription from Office 365 Home to Office 365 Personal?

A: You can wait for your current subscription to expire and then buy your new subscription after that.

Q: What happens if my subscription ends and I haven’t renewed yet?

A: If auto-renew is not enabled for your subscription, as the expiration date approaches, you will receive notifications in the Office applications and via email alerting you to the upcoming expiration. If you choose to let your subscription expire, the Office applications enter read-only mode, which means that you can view or print existing documents, but you can’t edit them or create new ones. To return to full Office functionality, you can purchase a new version of Office by visiting www.microsoftstore.com. You could also use Office Online for free for basic editing.

Q: What happens if I buy or renew multiple Office 365 subscriptions using the same Microsoft account?

A: Your Microsoft account can have only one active subscription associated with it. If you use the same Microsoft account to buy or renew multiple Office 365 subscriptions before each one has expired, you will add the cumulative time to your subscription, up to a maximum of 5 years. That does not increase the number of devices on which you can install Office or increase the amount of online storage that is available with the subscription.

Renewing or cancelling your Office 365 subscription

Q: How will I know when to renew my subscription?

A: If you purchased an auto-renewing Office 365 subscription from www.microsoftstore.com, your payment will be automatically debited. If you have a yearly subscription, you’ll get an email from us before you’re charged. If you have a monthly subscription, your payment will be automatically debited each month, and you will not be notified in advance. You can change your payment method or cancel your subscription at any time by signing in to www.office.com/myaccount with the Microsoft account you used to set up the subscription.

If you purchased a 1 year subscription that does not automatically renew or you chose to cancel your subscription while you still had time left on the subscription, as the end of your subscription approaches, you’ll get renewal notices within Office and via email.

Q: How do I renew my Office 365 Home or Personal subscription?

A: First, check your auto renew setting by signing in to your www.office.com/myaccount. Look under “Payment and Billing” to see if automatic renewal is set to “On.”

  1. If automatic renewal is set to “On,” your subscription will renew automatically.
  2. If automatic renewal is set to “Off,” go here and select the Office 365 version you want to renew.
    Important note: Make sure that you use the same Microsoft account that you used when setting up your original subscription. Any time you have remaining will be automatically added to your existing subscription. If you use a different Microsoft account, you will be creating a new subscription.

Q: Will I lose any time if I renew early?

A: No. When you renew early to the same Office 365 subscription you already have, the additional time is added to your existing subscription. For example, if you have two months left on your current subscription to Office 365 Home and you buy an Office 365 Home yearly subscription, 12 months will be added and your subscription will not need to be renewed for another 14 months.

Important note: Make sure that you use the same Microsoft account that you used when setting up your original subscription. Any time you have remaining will be automatically added to your existing subscription. If you use a different Microsoft account, you will be creating a new subscription.

Q: If I am renewing an existing subscription, do I need to re-download or re-install Office on my devices?

A: No, but if you want to add Office on a new device or deactivate it on a device you already own, you can do so from www.office.com/myaccount.

Q: Can I switch from a yearly to a monthly subscription plan when I renew?

A: Yes. You’ll be immediately charged for 1 month of service, which will be added to your remaining subscription. Once your remaining subscription time is over, you’ll be charged monthly.

Q: Can I switch from Office 365 Home to Office 365 Personal when I renew?

A: If you have a subscription to Office 365 Home that has not yet expired and you renew by purchasing Office 365 Personal, your Office 365 Home subscription will immediately switch to Office 365 Personal. You will not lose any subscription time, but you will only be allowed to install Office on as many devices as your new Office 365 Personal subscription allows —1 PC or Mac, plus 1 tablet. As a result, you may be required to deactivate Office 365 on devices that exceed that limit.

Important note: You will not be provided a refund or extra time when you convert from Office 365 Home to Office 365 Personal before your Office 365 Home subscription has ended. You can choose to wait until your Office 365 Home subscription expires before renewing with Office 365 Personal.

Q: If my Office 365 subscription is set to automatically renew, will I be notified before I’m charged?

A: If you have a yearly subscription, you’ll get an email from us before you’re charged. If you have a monthly subscription, your payment will be automatically debited each month, and you will not be notified in advance. You can change your payment method or cancel your subscription at any time by signing in to www.office.com/myaccount with the Microsoft account you used to set up the subscription.

Q: How do I cancel my Office 365 auto-renew subscription?

A:

  • If you purchased an auto-renew subscription from Microsoft via MicrosoftStore.com, you have two options for cancelling:
    • You can cancel online by visiting www.office.com/myaccount and turning off the auto-renew option in the payment and billing area. With this approach, your subscription will automatically expire when your remaining subscription time is up.
    • To cancel immediately, contact Microsoft support and request an immediate cancellation.
  • If you purchased an auto-renew subscription from another retailer, you may have to cancel your subscription with that retailer. You can confirm this by visiting www.office.com/myaccount and looking in the payment and billing area. If you see “Purchased from [Retailer Name]”, you will need to cancel your subscription with that retailer.
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